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Posted: 7th October 2020
Hi, I am doing some work on Org Design and our Board are particularly keen to review our spans of control (i.e. ratio of managers to employees). I have some of my own views, but am keen to understand external benchmarks or any best practice / guidance that I can use to inform the review. If anyone is prepared to share what their orgs do or signpost any info, I would be really grateful. Many thanks, Emma
We’ve always heard best practice tends to say roughly a span of 10:1, however, you might not want to go for a one size fits all ratio as it will depend so much on other factors based on your context or strategy and each team may have different needs. You might want to consider these questions to help you think it through:
Here are some good external articles:
I hope this helps. We’d love to know where you end up.
The Disruptive HR Club Team
Great advice and glad this question was asked. It’s something I’m looking at currently too. Our hierarchy seems to grow arms and legs as people are given line management responsibility for one or two people for their (line manager) development.
It’s unfortunately not (always) conducive to the development of the individual reports however due to e.g. lack of consistency or a line manager who is themselves quite junior, and it makes engaging with the line manager community quite difficult when we can’t always pin down who is included.
Thank you – all of those questions are really useful considerations and I will read the articles and keep you posted. The challenge for my organisation is we have very different business areas, contact centres and head office and corporate functions so definitely one size does not fit all.
Yes Jennifer, I understand your situation too, I am trying to establish some Org Design principles to help manage exactly as you’ve explained.
I will keep you posted as to where we get to.
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